1. Collection of Personal Data
We collect personal data, which is any information relating to an identified or identifiable individual, from you when you:
- subscribe to print or digital Publications;
- visit one of our Websites, or download and register to use one of our Apps, Publications or other Services;
- purchase, return, or exchange products offered through one of our Websites or Publications;
- subscribe to one of our email newsletters, register to participate in one of our online forums or communities, or interact with us through a social media network;
- submit content to one of our Publications or other Services;
- enter into a contest or sweepstakes;
- respond to one of our polls or surveys; or contact our customer service department with an enquiry, comment or suggestion.
Some of the personal data we request from you is required in order for you to use our Services. If you do not wish to provide such personal data to us, you are not obligated to, but as a result you may not be able to use the particular Service. However, some of the personal data we request from you is optional. This means that you can elect not to provide it to us and you will still be able to use the Service. If not all the personal data we request on a form is required, we may identify the required personal data to you such as by displaying an asterisk (*) next to the field where we request the required personal data.
Subscriptions: When you subscribe to one of our Publications, we ask you to provide your name, mailing address and/or e-mail address (as applicable), account credentials (for digital subscriptions), and credit card or other payment information for the purposes of fulfilling your subscription, sending you invoices, contacting you about the expiry of your subscription, and sending you service messages about your subscription. Once you are subscribed, we may store your subscription information, including its start date, renewal date, pricing, publication, and any customer service contacts you may have with us.
Apps: When you download and register to use one of our Apps, we collect from you information such as your name, mailing address, account number, postal code, and e-mail address. We use this information for purposes such as to look up your account in our records in order to populate your App with the content that comes with your subscription. We also assign a unique user ID to your App on your device so that we can identify you when you use the App and so that we can collect user metrics such as how you use the App. Unless you opt out on your device, we will send messages to your device when a new issue of our publication is available through our App.
Product Purchases:? When you purchase products offered through one of our Websites or publications, we collect your credit card and other payment information and keep a history of your purchases. We use this information for purposes such as to process your orders, to better assist you when you visit or contact us in the future, as well as to improve our product offerings and Services.
When you return merchandise purchased via one of our Websites or request a refund or exchange, you may be asked to provide certain information, including your name, e-mail address, residential address and phone number. We collect and use this information for fraud prevention purposes, among other things.
Please remember that any information you disclose in public forum or community areas becomes public information and is immediately accessible to other users, so it is important for you to carefully consider what, if any, personal data you reveal in these areas. We may use information disclosed by you in this way to promote our products and services in our advertising communications, among other things.
Information about Other People: At some of our Websites and through certain promotions, you can submit personal data about other people. For example, if you order a gift subscription and want it sent directly to the recipient, you would be required to submit the recipient's name and address. We do not use the recipient's personal data for any other purpose unless it is consistent with any further dealings which we may have with the recipient directly.
Promotions or Surveys: When you enter a contest or sweepstakes ("promotion") or participate in a survey or poll ("survey") we may ask you to provide your name, address, phone number and e-mail address. We use the information we collect on promotion entry forms to administer your participation in the promotions and for other purposes stated on the entry form. Our surveys ask for opinions on various issues and may be sponsored by our advertisers and partners. Information obtained through surveys is aggregated and used internally. We also share survey information with advertisers and marketing partners in an aggregated form that does not personally identify you.
Customer Service:? When you call one of our customer service representatives, or e-mail us with a comment or question, you may be asked for information that identifies you, such as your name, mailing address, account number, postal code and telephone number, to help us promptly answer your question. We retain this information as necessary to assist you in the future, for instance with any further queries you may have. We also use your feedback, suggestions and comments to monitor and/or improve our publications, product offerings, and Services, among other things.
Website Information: We collect the IP (Internet protocol) addresses of all visitors to our Websites, along with clickstream and other related information, such as information about your computer or device, web browser and operating system and their settings, the referring page that linked you to our site, the pages, content or ads you see or click on during your visit and when and for how long you do so, items you download, the next Web site you visit when you leave our site, and any search terms you have entered on our site. We use this information to monitor and improve our Services, among other things. Please see the section "Cookies and Web Beacons" below for more information.
App Usage: We collect information about your installation, use, and updating of our Apps, such as information about your device, your use of our App, the pages, videos, other content or ads you see or click on during your visit and when and for how long you do so, and items you download. We use this information to enable the App to function correctly on your device and to provide you with the appropriate content through the App, among other things. We collect your device’s geographical location for the purpose of presenting you with relevant content, provided that you have given your prior affirmative express consent via your mobile device.Please see the section "Cookies and Web Beacons" below for more information.
Direct Marketing:? We may use your personal data to send you marketing, promotions, special offers, product recommendations and non-transactional information from companies within our corporate family and select third parties in accordance with your marketing preferences. You can opt-out from receiving these marketing communications at any time by contacting us as set out in the "Your Choices" section below.